Our privacy policy

1. Who We Are

Lemon Slice Ltd is a company registered in England and Wales (Company No. 15313094), with our registered office at:

Hyde Park House, Cartwright Street, Hyde, SK14 4EH, Greater Manchester, United Kingdom.

For any data protection queries, you can contact us at:

Email: hello@lemon-slice.co.uk
Phone: 0161 401 1101

2. What Data We Collect & Why

We collect personal data to process orders, provide our services, improve our product, and send marketing updates (if you opt in).

Type of Data	Purpose	Lawful Basis
Name & Email	Order processing, newsletters (if opted in), customer support	Contract, Consent (marketing)
Address	Delivery of subscription box, invoicing	Contract
Payment Details	Secure payment processing (handled by Wix Payments/third-party provider)	Contract
Google Analytics & Microsoft Clarity Data	Improving website experience	Consent
Wix CMS User ID	Site functionality and order tracking	Legitimate Interest
Birth Date (Day & Month)	To send personalised birthday cards and emails	Consent
Feedback Form Submissions	Service improvement	Legitimate Interest

We do not collect special category data (e.g. health, ethnicity, biometric data).

3. How We Use Cookies & Analytics

We use cookies and similar technologies for essential site functionality and analytics.

Essential Cookies (No Consent Required):
Authentication & Session Cookies (for logging in and staying signed in)
Load Balancing & Security Cookies (to keep the site running smoothly)

Non-Essential Cookies:

Google Analytics & WIX Analytics (website usage insights)
Microsoft Clarity (session recording for user experience analysis)

Managing Cookies:

You can control cookies through your browser settings or our cookie banner.

4. How We Store & Protect Your Data

We take security seriously and use WIX’s built-in security features, including:

- Encryption for personal data stored in our CMS
- Restricted access (only trusted team members can access admin data)
- Backend processing to protect user data from being exposed on the frontend
- In case of a data breach, we will notify affected users via email.

5. How Long We Keep Your Data

We only keep your data for as long as necessary:

- Active accounts: Your account data remains stored while you continue using our services.
- Inactive accounts: If you have not logged into your account, we may retain your account data for up to 12 months to allow reactivation. After this period, your data will be permanently deleted.
- Deleted accounts: If you request to delete your account, or it has been over 12 months since your last login, we will remove all associated personal data unless we are required to retain it for legal or tax purposes.
- Order data: Kept for 6 years for tax and legal compliance.
- Marketing emails: Stored until you unsubscribe.
- Google Analytics & Clarity: Data is anonymised and cannot be linked back to individuals.

6. Your Rights Under UK GDPR

You have the right to:

- Access your personal data
- Correct inaccurate information
- Request deletion of your data (except for legal/tax records)
- Withdraw consent for marketing emails at any time
- Request a copy of the data we hold on you

To exercise your rights, email hello@lemon-slice.co.uk.

7. Sharing Your Data

We do not sell your data. We only share data with:

- WIX (our website platform)
- Google Analytics & Microsoft Clarity (only for anonymous analytics)

All third-party services comply with UK GDPR.

8. Contact & Complaints

If you have any concerns, contact us at hello@lemon-slice.co.uk or 0161 401 1101.

If we cannot resolve your issue, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/